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  1. Mar 20, 2012 - Study reveals costs of BYOD.
  2. Feb, 5, 2012 - WarpCare releases Mobile Metrics™ to help companies harness the potential of mobile computing
  3. Jan, 27, 2012 - Corporate liability and risk needs to be addressed in supporting employee’s use of personal devices while at work
  4. Jan, 8, 2012 - The year where businesses need to support the knowledge worker
  5. Jan, 4 2012 – The BYOD trend in business requires balancing flexibility and control

Mar 20, 2012 - Study reveals costs of BYOD.

A new “Global Study on Mobility Risks reveals that corporate mobile devices and the bring-your-own-device (BYOD) phenomenon are rapidly circumventing enterprise security and policies in Australia. Sixty-one percent of 300 Australian IT professionals agree that the use of mobile devices in the workplace is important to achieving business objectives. But 85 percent also believe that these devices put their organisations at risk – and only 36 percent have the necessary security controls to address the risk.

“IT has spent years working on desktop security and trying to prevent data loss over web and email channels – but mobile devices are radically changing the game,” said Gerry Tucker, ANZ Sales Director, Websense. “Tablets and iOS devices are replacing corporate laptops as employees bring their own devices to work and access corporate information. These devices open the door to unprecedented loss of sensitive data. IT needs to be concerned about the data that mobile devices access and not just the device itself”.

According to a previous global Ponemon Institute survey, IT respondents said 63 percent of breaches occurred as a result of mobile devices. And only 28 percent said employee desktop computers were the cause.

Key findings:

  • Sixty-five percent of respondents report that employees circumvent or disengage security features, such as passwords and key locks, on corporate and personal mobile devices.
  • During the past 12 months, 50 percent of the organisations in this study experienced data loss resulting from employee use of insecure mobile devices, including laptops, smartphones, USB devices, and tablets.
  • Sixty-one percent of respondents agree that the use of mobile devices in the workplace is important to achieving business objectives. Eighty-five percent believe that these tools put their organisations at risk. Only 36 percent have the necessary security controls to address the risk, and only 45 percent have enforceable policies.
  • Insecure mobile devices increase rates of malware infections. Forty-eight percent of respondents say that over the past 12 months, their organisations experienced an increase in malware infections as a result of insecure mobile devices in the workplace.
  • Eighty-two percent of respondents are concerned with employees taking photos or videos in the workplace—probably due to fears about the theft or exposure of confidential information. Other unacceptable uses include downloading and using personal email accounts (46 percent) and using internet apps (44 percent).

“This survey shows that Australian organisations need a safe way to manage their mobile devices,” said Gerry Tucker, ANZ Sales Director, Websense. “Websense saw that need and developed our new Websense TRITON Mobile Security solution. We believe that we are the only vendor that addresses the security gaps detailed in the survey as we take mobile security to the next level by combining device management (MDM) with real-time protection from data loss, dynamic web threats, mobile malware, and malicious mobile apps”.

“We surveyed thousands of IT security professionals, and mobile devices were overwhelmingly important to business objectives,” said Dr. Larry Ponemon, chairman and founder of the Ponemon Institute. “However, mobile devices put organisations at risk – risks that they do not have the necessary security controls and enforceable policies to address. It’s also clear that employees are deliberately disabling security controls, which is a serious concern”.

 

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Feb, 5, 2012 - WarpCare releases Mobile Metrics™ to help companies harness the potential of mobile computing

Warp Systems, a mobile computing distribution company with 20 years of experience in the Australian market, has announced a new program – WarpCare.

WarpCare provide company’s access to cloud based software and a web portal (Mobile Metrics) to help companies appoint, develop and educate project leaders in mobility.  Building on Warp’s strategic alliance with Telstra, the aim is to equip companies to move more quickly and positively toward building their overall mobile capability.

Warp has witnessed too much time and effort going into internal meetings, reviews, tests and evaluations rather than implementation.  The goal of the Mobile Metrics is to work with live customer data about their mobile devices and users in the real world – analyse performance, capability and functionality to create an appropriate improvement plan specific to each customer’s needs.

Mobile Metrics has created results for some of the most demanding companies in Australia by showing them visibility and real data about their mobile fleet – companies found many unused devices, poor asset management and poor treatment of mobile user complaints. 

Observations:

  • Mobile has too long been left up to the individual
  • Mobile users get blamed for poor mobile performance
  • IT do not have the skills or priority on remote mobile management
  • Mobiles are changing so fast that it is difficult to keep up to date
  • Multiple devices are used be individuals making controls more challenging

Mobile Metrics:  data to drive mobile business intelligence by capturing, logging and tracking mobile asset and activity data

  • Device hardware performance and tracking
  • Device software profile, provisioning and software management
  • User profiles, authentication and security
  • File, document and application access and management
  • Mobile exceptions, alerts and policy infringement

Together these and many other tools are combined to give companies data they can understand and act upon. 

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Jan, 27, 2012 - Corporate liability and risk needs to be addressed in supporting employee’s use of personal devices while at work

This topic is heating up as the number of devices connecting to corporate data increases at the same time as the potential penalties for mis-use of information.

Most companies feel they can wait and resolve this issue down the track however the lessons learned to date show it takes some time to create the right policy and balance with employees given the demand to use personal devices and the increasing flexibility and options to do so.

Connectivity control is not the answer as many devices operate ‘outside the perimeter’ of network security and use messaging, email and social networks all capable of potential mis-use or mistaken use.

The time to learn, act and improve your position is now.  The risks are too high to ignore and the path toward an appropriate policy have many benefits

  • Improving employee knowledge and responsibility
  • Increasing visibility to the types of access and behaviour involved
  • Cross departmental communication and awareness

The starting point is building your knowledge about devices and their use.  This is more an HR issue than an IT one.  It also belongs to finance as much as operations.

Companies that acknowledge the influence of mobile communications can quickly turn risk into advantage. 

Corporate liability best practices revolve around the bottom line – productivity!  There are smart options for making real controls work – learn how!

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Jan, 8, 2012 - The year where businesses need to support the knowledge worker

As more employees look for better ways to perform their daily tasks in business and personal lives, mobile technology is playing an increasingly critical role.

People want to stay in touch everywhere they go.

Companies are seeing this trend influence employee attraction and retention.

The expectation is that business will support the same quality of access to information as people enjoy in their social lives.

People want information when they need it and expect to interact digitally.

As new devices increase the flexibility of performing tasks and accessing information, companies will need to meet the demand from employees for the productivity tools that they expect and that they use in their personal lives.

The demand in business for knowledge workers coupled with increasing instability in their workforce has pushed support for mobile computing to the forefront of planning for 2012.

Speed and competitive pressure adds fuel to this challenge as companies move from mobile connectivity to security and application distribution.

Managing effective use, appropriate policies and productivity requires automated visibility of device performance and utilization.

Being able to see exceptions, identify good practices and encourage the right behavior involves participation from all departments – operations, HR, finance and IT.

The quality of business information and increasingly mobile data will start to separate the leaders from the followers in how businesses successful respond to their customers.

Throughout all of these activites are employees with personal interests and desires that need to align to the culture of accuracy, respect and responsiveness.

At WarpCare, we want to help you develop our team’s confidence and competence to make mobile a successful and productive tool in day to day work flow execution.

It is this overall goal, that requires executive involvement and commitment.

We can help you apply the lessons learned and industry best practice to creating a suitable implementation program for your business and your people.

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Jan, 4 2012 – The BYOD trend in business requires balancing flexibility and control

BYOD is a term used to describe the demand by employees to use personal devices for work tasks.  Employees want to use convenient ways to exchange information, update files, send messages and do updates when on the run – whether at a coffee break, lunch or at leisure.

These tasks are done on their device at hand and increasingly on multiple devices depending on their location and activity.

Companies should want to encourage this level of responsiveness and business interest in staying in touch.

Improved information sharing and collaboration is one of the benefits emerging.

Employee knowledge and desire to respond via use of mobile technologies is proving to be a key differentiator in business.

Supporting BYOD in business requires balancing flexibility and control:

Flexibility involves:
- Supporting employee demand for using personal devices while they are performing work tasks 
- Encouraging employees to look for ways to improve work processes through using mobiles more effectively
- Creating a spirit and culture of responsiveness and communication

Control involves:
- Ensuring the company has visibility over access rules
- Authenticating devices and users involved in data access and associated rights
- Creating appropriate policies, agreements and communication to protect company rights and reduce risks

Many companies have had their first experiences with mobile in support for email, calendar and contact directories and most organisations have supported laptop and remote access for some time. 

Now it is time to take the next steps and manage all types of activities.

The difference today is that mobiles
- influence people’s social network, values and priorities
- creates faster ways to introduce innovation
- capable of building employee knowledge and capability
Learn more from Forrester Group on the impact of consumer devices

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